Terms of Use

1. Agreement to Terms
Welcome to Albatross (“we,” “us,” “our”). By accessing or using the website https://www.albatross.team/ (“Site”) or engaging with our services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with all of these Terms, do not use the Site or Services.

2. Who We Are & Contact Information
Albatross, Inc. (“Albatross”) is a company doing business in California.
Contact: Email: albatrosspartner@gmail.com / Phone: (213) 677‑1898 / Address: 1416 W. Pico Blvd., Los Angeles, CA 90015

3. Services & Products
We provide products including appliances, HVAC units, tankless water heaters, energy storage systems, and installation, material planning, and selection services. All product / service offerings are subject to change without notice. Product images, descriptions, features, specifications are illustrative and not guaranteed to be exact.

4. Orders, Pricing & Payment
Prices are in USD and exclude applicable taxes, shipping, and installation fees unless stated. We may change prices at any time before order confirmation. Errors in pricing are subject to correction and the right to cancel or refuse orders is reserved. Customers must provide current, accurate information.

5. Shipping, Delivery, Installation
Shipping, delivery, and installation timelines are estimates. Delays may occur. Customer is responsible for ensuring the site is ready for installation (access, permits, power). Extra fees may apply for readiness issues.

6. Returns, Refunds & Warranty
Defective or damaged products: Contact us within [insert days] of delivery for inspection. We will arrange repair, replacement, or refund. Non‑defective returns may be subject to restocking and shipping fees. Some products are covered by manufacturer’s warranty.

7. User Accounts & User‑Generated Content
If you create an account, you are responsible for activities under it. Uploaded content (reviews, comments, feedback) grants us a global license to use for marketing and service improvements.

8. Prohibited Activities
You agree not to violate laws, abuse services, hack, spam, transmit malware, impersonate others, or circumvent security measures.

9. Intellectual Property
All Site content (text, images, logos, designs, software) is owned by or licensed to Albatross. Unauthorized copying, distribution, or exploitation is prohibited.

10. Limitation of Liability & Disclaimer of Warranties
Albatross disclaims all warranties to the extent allowed by law. We are not liable for indirect, incidental, or consequential damages. Maximum liability is the amount paid for the product/service at issue.

11. Indemnification
You agree to indemnify and hold harmless Albatross, its employees, affiliates, and agents from claims arising from your breach of Terms or misuse of Services.

12. Governing Law & Dispute Resolution
These Terms are governed by California law. Disputes must be brought in Los Angeles County, CA courts.

13. Arbitration & Class Action Waiver
Disputes may be resolved via arbitration if opted, in compliance with California law.

14. Changes to Terms
We may update Terms from time to time. Continued use after updates means acceptance.

15. Termination
We may suspend or terminate access for violations or illegal activity.

16. Miscellaneous
Electronic communications are valid. If a provision is unenforceable, the rest remains in effect. These Terms, along with our Privacy Policy, are the full agreement.